Refund

The Refund page is meant to highlight important guidelines regarding the circumstances under which we provide refunds for our services. It defines our commitment to transparency and fairness in dealing with our clients.

Please review this policy to understand the conditions under which refunds may be requested and processed. Your satisfaction is our priority, and we aim to ensure a smooth and clear refund process in accordance with the outlined terms.

Refund Policy

Last Updated Date: June 28th, 2024

1. Introduction

This Refund Policy outlines the terms and conditions under which Revault ("us," "we," "our") provides refunds for our services. Please read this Policy carefully before engaging with our services.

2. Services Offered

Our services encompass web development, design, and website management. Each project is customized to meet your specific requirements, and our fees reflect the scope of work involved.

3. Client Responsibilities

To ensure a smooth collaboration, clients are expected to:

• Provide timely feedback and required information.
• Attend scheduled meetings and discussions.
• Communicate openly and address concerns promptly.

4. Refund Eligibility

Refunds are typically not provided for services already rendered. However, exceptions may be considered in the following scenarios:

• Project cancellation before work begins: If you decide to cancel a project before we've commenced work, you may be eligible for a refund. The refund amount will depend on the specific circumstances and any work or costs incurred up to that point.
• Failure to initiate work: If, after payment, we fail to initiate work on your project within 10 working days, you may request a refund of the amount paid.
• Unforeseen circumstances: In the event of unforeseen circumstances, such as events beyond our control, that prevent us from fulfilling our commitment within mutually agreed-upon boundaries, you may be eligible for a refund. We will evaluate such situations on a case-by-case basis.

5. How to Request a Refund

To request a refund, you must contact us via email at [revault.site@gmail.com] or through our designated communication channels. Please provide detailed information about your request, including your name, contact details, project details, and the reason for your refund request.

6. Refund Process

Once we receive your refund request, we will assess its validity and respond within a reasonable timeframe. If your request is approved, we will initiate the refund process.

Refunds will be issued using the same payment method that you used for the original transaction. Please note that processing times for refunds may vary, and it may take 3-5 business days for the refund to reflect in your account.

7. No Refund Policy

No refunds will be issued if:

• Work on the project has commenced.
• The client has been unresponsive for an extended period while working on the project.
• The client is dissatisfied with the results but the work was completed according to the agreed-upon scope.

8. Modifications

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [revault.site@gmail.com].

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